Please read this policy very carefully, as we get a lot of questions regarding our return and exchange policy. WE ADD UP shirts are personalized products. Each is custom hand printed with YOUR unique number. We do not re-print numbers. Please carefully consider the size guide when choosing your tee to make sure you get the right size for you. Please note, our sizing runs on the small side, especially our women's tees. If after consulting the size guide you're still unsure about what size to get, give us a call and we'll be happy to help 1-800-401-9195.
If you would like to return your shirt, for any reason, you may do so. Please mail it to: WE ADD UP, PO Box 255, Willoughby, OH 44096. There is a re-stocking fee of 30%. Once we receive your shirt, you will be refunded 70% of the cost of the shirt. Taxes and shipping are non-refundable.
If you would like to exchange your shirt, please call us at 800-401-9195. There will be a re-stocking fee of 30% and you are responsible for all sales tax and shipping charges. You must call us first, before mailing your shirt back, to get the quote of those charges and to decide method of payment. You will then mail your shirt to: WE ADD UP, PO Box 255, Willoughby, OH 44096. Once that package is received we will mail out your desired exchange shirt within two weeks.
Please note exchanges and returns are ONLY accepted on clean, unwashed, and unworn shirts. Any shirt not matching this criteria will not be eligible for refund or exchange. And, it will not be returned to you unless payment for shipping is received.
We highly recommend you first consider finding another recipient for the shirt you would like to exchange or return - to keep a low carbon footprint (avoiding shipping) and to keep that number in circulation. Pass it on!
We ship orders within 2 weeks of receipt of your order, though orders usually ship within five days. If we have a question or problem in shipping your order, we will send you an email.
Our preferred shipping carrier is USPS and we offer many shipping options for you to choose from. For orders shipped to addresses within the U.S., we offer Express, Priority, First Class, and Parcel Post. We also ship to most international addresses. We offer Global Express, Airmail Parcel, and we also offer Priority Shipping to many countries.
If you have special concerns about the arrival time of your order, please call our customer service department at 1-800-401-9195 and we will do our best to accommodate you.
Our Commitment To Privacy
WE ADD UP values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. When you place an order or make a purchase from weaddup.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls. We do not sell or rent your personal information to third parties.
How do I access my information? How do I change or delete my information?
You can review, change or delete certain personal information related to your use of our online site (e.g., name and contact information). To access your information online, simply click "Sign In,Ē sign in when prompted to do so, and you'll be able to edit your personal information. You can also ask us to update your personal information by calling us at 1.800.401.9195, writing us at PO Box 255, Willoughby, OH 44096. Or, you may e-mail weaddup.com customer service. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process your postal mail request.
The importance of security for all personally identifiable information associated with our visitors is of utmost concern to us. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, since this is what is used to access all of your account information. Also, remember to sign out of your account and close your browser window when you finish surfing the Web, so that other people using the same computer won't have access to your information.
Restrictions and Use of Materials
All materials contained in this site are the copyrighted property of Iím Organic, Inc. dba WE ADD UP. All trademarks, service marks, and trade names are proprietary to Iím Organic, Inc. No material from this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, noncommercial home use only, provided that (i) you keep intact all copyright and other proprietary notices, (ii) you make no modifications to the materials, (iii) you do not use the materials in a manner that suggests an association with any of our products, services, or brands, and (iv) you do not download quantities of materials to a database that can be used to avoid future downloads from this site. For purposes of these terms, the use of any such material on any other Web site or computer environment is prohibited. All trademarks, service marks, trade names, and trade dress are proprietary to us.
Links from our site
Weaddup.com may contain links to other sites. Iím Organic, Inc. does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. Iím Organic, Inc. is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.
Our products are known for style and quality. We have made every effort to display as accurately as possible the colors and qualities of our products that appear at the site. However, the exact appearance of each product will depend upon the quality of your video display terminal (VDT). For this reason, we cannot guarantee that the appearance of the product and packaging will be exactly as you see it on your VDT.
IíM ORGANIC, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY LAW, IíM ORGANIC, INC. DISCLAIMS AND WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
We are pleased to hear from our visitors and welcome your comments regarding our products and services. If you send us creative suggestions, ideas, notes, drawings, concepts, photographs, or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidence on our part and we shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, we shall exclusively own all now-known or hereafter existing rights to the Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions.